Plumbing · 5 min read

Replacing a hot water system: what to ask

Gas, electric or heat pump? How to choose, and what a fair quote includes.

Sample layout. Guides are written in WordPress, and this shows how one looks with the Get matched form beside it.

Leaks, blocked drains, hot water and new installs. Tell us what's wrong, and licensed local plumbers will be in touch, within hours for urgent jobs.

What affects the price

  • Call-out time and whether it's after hours
  • How easy the problem is to reach
  • Parts, such as a new hot water system
  • Whether it needs a camera inspection or jetter

What the job usually includes

  • Leaks and dripping taps. Taps, toilets, pipes and hidden leaks found and fixed.
  • Blocked drains. Sinks, toilets, showers and stormwater, cleared with the right equipment.
  • Hot water systems. Repairs and replacements: electric, gas, heat pump and solar.
  • Bathroom and kitchen fit-offs. Toilets, vanities, sinks and dishwashers connected.
  • Gas fitting. Gas cooktops, heaters and hot water connected by licensed gasfitters.
  • Burst pipes and emergencies. Urgent help when water is going where it shouldn't.

Licences in NSW

In NSW, plumbing, drainage, gasfitting and electrical work must be done by a licensed tradesperson, whatever the job costs. We only match these jobs with businesses whose licence we have recorded.

Questions to ask

How fast will a plumber call me?

For urgent jobs, matched plumbers have 2 hours to accept, so most homeowners hear back the same day.

Will I get a fixed price?

Some plumbers quote a fixed price for the job, others charge a call-out fee plus time. Ask each one how they charge.

Do you cover gas work?

Yes. Gas jobs are only matched with plumbers whose gasfitting licence we have recorded.

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