Terms of use

Last updated: 9 November 2026

These terms apply to everyone who uses homeimprovementsaustralia.com, which is run by Home Services Australia, trading as Home Improvements Australia. Businesses that work with us also agree to the business terms below.

What we do

We introduce homeowners to independent local businesses. We check each business's ABN, and we record licences and insurance where the work needs them. We don't do the work, and we aren't part of any agreement you make with a business. Your contract for the job is with the business you choose. Businesses pay us for the work they win through us, and you pay us nothing.

For homeowners

• It's free. You pay us nothing, and there's no obligation to hire anyone.
• Give true details. Only send a job for a property you own or are allowed to arrange work on, using your own contact details.
• Who contacts you. We may call you first to check the details. Then up to 3 businesses may take your job and contact you. We share your contact details only as our privacy policy describes.
• How did it go? We may email you after the job to ask how it went. Answering is optional, and the businesses don't see your answers.
• Do your own checks. Get written quotes, and check the business's licence with NSW Fair Trading before work starts. Ratings and checks on our site help, but they don't guarantee the quality of any work.
• Limits. To stop misuse, we may limit how many jobs one mobile number can send in a week, and we may decline jobs that look fake.

Guides and information

Our guides and cost information are general and are no substitute for advice about your own job. Prices vary, and we can't promise any business will charge a particular amount.

Using the site fairly

Don't send fake jobs, scrape or copy the site's data, try to get around our security, or use the site to send spam. We may block anyone who does.

Liability

Nothing in these terms limits your rights under the Australian Consumer Law. Within the limits of the law, we aren't responsible for the work a business does, for what a business says or charges, or for losses that come from dealing with a business you found through us.

Changes and law

We may update these terms, and the date at the top shows the latest version. These terms are governed by the laws of New South Wales.

Business terms

These terms apply to every business that works with us, on top of the terms of use. A business agrees to them when it signs up online, or in writing when we add it ourselves.

Joining

• You need an active ABN, any licence the law requires for the work you offer, and current public liability insurance.
• The details you give us must be true and kept up to date. Tell us straight away if a licence or insurance policy ends.
• We decide which businesses to approve. We may pause or remove a business if checks fail, documents expire, or homeowners report problems.
• We agree your commission rate with you when you join. You can see it in your account.

How leads work

• We offer you jobs that match your services and area, in your account or by phone. Before you accept, you're told the job details and suburb, but not the homeowner's contact details. Saying yes on a call counts as accepting.
• You have 24 hours to accept a job (2 hours for emergency jobs). After that, it may go to another business.
• Up to 3 businesses can accept each job.
• You can set the most leads you want each week. We don't guarantee any number of leads.

Commission

• Leads are free to accept. You pay us a commission only on jobs you win from homeowners we introduce to you.
• Commission is a percentage of the job price you agree with the homeowner. We agree your rate with you, and it's shown in your account.
• The rate for a job is the one in place when you accepted that lead. We'll give at least 14 days notice by email before changing your rate, and a new rate applies only to leads you accept after it starts.
• The job price is the total the homeowner pays you for the work, including GST, variations and extra work they agree to later.
• Commission also applies to any work you agree with the same homeowner within 12 months of our introduction, even if they contact you directly.
• If we become registered for GST, GST will be added to the commission.

Reporting the jobs you win

• Within 5 business days of agreeing a job, set the lead to Won in your account and enter the agreed price. If you don't win it, mark it Lost.
• If the price changes, update it in your account before the next statement goes out. After that, email us and we'll correct it on a later statement.
• We may ask homeowners how their job went. If a homeowner tells us they hired you and you haven't reported it, we'll ask you about it. If you still don't report it within 5 business days, we'll bill it on the price the homeowner gave us, or on our fair estimate if they didn't give one.
• Keep a copy of the quote or invoice for each job you win, and show it to us if we ask.
• Not reporting a job you won is a serious breach of these terms, and we may remove your account.

Statements and payment

• At the start of each month we email you a statement for the jobs you won in the month before, plus any earlier ones not billed yet. You can also see it in your account.
• Pay by bank transfer within 14 days, using the statement number as the reference.
• If a statement is more than 7 days overdue, we pause new job offers until it's paid.
• If you think a statement is wrong, tell us before the due date and we'll check it.

Bad leads

If a lead turns out to be bad, report it from your account within 7 days of accepting it. Valid reasons are: fake details, a wrong or disconnected number, a duplicate of a job you already have, a job outside your service area, the wrong type of work, or a homeowner who was already your customer in the last 12 months. We review reports within 2 business days. If we agree, the lead is closed and no commission is payable on it. If you simply don't win the job, there's nothing to report: mark it Lost.

Using homeowner details

Use a homeowner's details only to contact them about the job they sent. Don't add them to marketing lists, sell or share them, or contact them again after they say no. You must follow the Privacy Act and the Spam Act, and keep their details secure.

Your work

The contract for any job is between you and the homeowner. You're responsible for your quotes, your work, and following the law, including licensing and consumer law. You agree to cover our losses if a claim against us comes from your work or from breaking these terms.

Ending

You can close your account at any time by emailing us. We may end these terms or remove your account if you break them. Commission is still payable on jobs you won before you leave, and on work with homeowners we introduced in the 12 months before. Sections on homeowner details, commission, liability and disputes still apply after you leave.

Liability and law

Nothing in these terms limits rights you have under the Australian Consumer Law. Within the limits of the law, our total liability to you is limited to the commission you paid us in the 3 months before the claim. These terms are governed by the laws of New South Wales.