Privacy policy
How we collect, use and protect your information.
Last updated: 9 November 2026
Home Services Australia, trading as Home Improvements Australia ("we", "us") runs homeimprovementsaustralia.com. This policy explains what personal information we collect, why, who we share it with, and how to reach us. We follow the Australian Privacy Principles in the Privacy Act 1988.
What we collect
From homeowners who ask to get matched:
- Your name, mobile number and email address.
- Your postcode, suburb and state.
- Details of the job: the type of work, your answers to the job questions, your description, any photos you add, and your best time to be contacted.
- Your answers when we call you to check the job, and in our follow-up email asking how it went, such as whether you hired a business and roughly what the job cost.
From businesses that work with us:
- The business name, ABN, contact person, email, mobile and service area.
- The services offered, licence numbers, and insurance certificates.
- Account records: leads accepted, jobs won and their prices, commission statements and payments, disputes, response times and ratings.
Automatically, from everyone:
- The page you arrived on, the website that sent you, and campaign tags in the link, so we know which ads and pages work.
- A scrambled code made from your internet (IP) address. We use it only to stop spam and repeated fake requests, and we can't turn it back into your address.
- A spam check by Cloudflare Turnstile when you send a job. It looks at signals from your browser to tell people from bots.
- One login cookie for businesses, which keeps them signed in for up to 30 days. We don't use advertising or tracking cookies.
Why we collect it
- To match your job with suitable local businesses and pass your details to the ones that take it.
- To confirm your mobile number with a one-time text code, to call you to check the job details, and to send you emails about your job, including one asking how it went.
- To run business accounts: checking ABNs, licences and insurance, billing commission on jobs won, and handling disputes.
- To stop spam, fraud and misuse of the site.
- To understand how people find us and improve the service.
We don't send marketing, and we never sell or rent your details.
Who we share it with
Businesses. We pass your job to up to 3 checked local businesses, through their online account or by phone. Before a business agrees to take it, it's told the job details and your suburb, but not your name, mobile or email. Only the businesses that take the job get your contact details, so they can call you about it.
Service providers who run parts of the site for us:
| Service | What it does | Where data may be held |
|---|---|---|
| Cloudflare | Hosts the site, database and files; spam check; staff login | Database in Australia; Cloudflare's network is worldwide |
| ClickSend | Sends text message codes and alerts | Australia and other countries |
| Resend | Sends the site's emails | United States |
| Google (Google Sheets) | Our lead tracking sheet | United States and other countries |
| n8n, on a server we run | Copies lead updates into the lead sheet | Australia and other countries |
These providers may only use your information to provide their service to us. We may also share information if the law requires it.
Keeping it safe
The site uses encrypted connections. Only named staff can open the admin area, through a separate secure login. Businesses sign in with one-time email links, so there are no passwords to steal. Photos and documents are stored privately and aren't public on the site.
How long we keep it
We keep job and lead records for 2 years after the job, then delete them or remove the personal details. Business records are kept while the business works with us and for 7 years after, for tax and dispute purposes.
Seeing or correcting your information
Email hello@homeimprovementsaustralia.com to ask what we hold about you, to correct it, or to ask us to delete it. We'll reply within 30 days. We may need to confirm who you are first.
Complaints
If you have a privacy concern, email us first and we'll respond within 30 days. If you're not satisfied, you can complain to the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992.
Contact
Home Services Australia, trading as Home Improvements Australia, hello@homeimprovementsaustralia.com.
We may update this policy. The date at the top shows the latest version.